CSPA is a registered professional body, the foremost Customer Service training consultancy in Zimbabwe. The Academy offers customer service consultancy and training to help organisations succeed in their business.
About Us
Who We Are
We Are Customer Service Professionals Academy (CSPA)
We exists to support the systems and development of customer service professionals by providing superior quality, relevant and cost effective customer service training and coaching. The professional body is for customer service professionals who are seeking to develop international best practices in customer service delivery standards, ethical conduct, high level of professionalism and superior interactions with customers.
Customer Service Professionals Academy was founded to support the development, nationally and regionally, internationally of the best practices in customer service. To this end, CSPA aims to help organisations and individual succeed in today’s customer driven world, to ensure that companies and individuals maintain their competitive edge through training that can deliver world class service consistently. We as a professional body, draws on the expertise of a cadre of world-class trainers.
Our story
There are unique advantages of hiring Customer Service Professionals Academy (CSPA) as your training and management consultants. CSPA’S core business is customer service development and training, hence coming with a reservoir of intellectual property in customer service. Our suite of certification includes customer service professional.
